Service & Support



Service
Please direct your service enquiry to our service centre which is now located in our Headquarters in Wanchai. For further information, please call 2422-9702. Alternatively, you may bring your service unit direct to our showroom where you will be attended.

The following contents highlight the detail of our warranty program:

TERMS AND CONDITIONS OF WARRANTY

One year free-of-charge service including parts and labour is provided from the date of purchase. Any defective part which has been replaced shall become the company’s property.

Free service of this warranty does not cover:

  • routine inspection / adjustment or conversion of any kind (e.g. line operating voltage / frequency or receiving frequency).
  • transportation / packing charges and other related charges.
  • any appearance items, accessories (e.g. connectors, cables, remote controls, cabinets, grilles, panels, racks, accessories of panels and cabinets, etc.), normal wear and tear of parts (e.g. record / playback head cartridge stylus, mechanical parts, etc.)

 

This warranty will become invalid under the following circumstances:

  • damages arose from (alterations, accident, misuse or abuse, negligence), natural calamities, power interruption or abnormal voltage input and not conforming to those specified in the Owner’s Instructions.
  • alteration, defacement of removal of serial number(s).
  • alteration to the warranty registration card / warranty card.
  • modification, alteration or repair of the product by persons other than the authorized personnel of the company service department.

 

This warranty is invalid for the product used for commercial or rental purposes.

The company will not be liable for any loss directly or indirectly caused from breakdown of the equipment.

Warranty is valid for Hong Kong only. (No outdoor service will be provided for Industrial / Commercial Product).

For small or car stereo appliance, customer in outlying islands will be requested to bring the product to and from our service centre or service depots whenever service is needed.

Customer presents this warranty card and invoice to our company’s technician when applying for warranty service.

This warranty is not transferable.

The rights of issue and cease of this warranty belongs to our company. For any uncertain or doubtful occasion, after examination, our company have the right to return the issue or to cease the warranty.